Enquiry and demo
privacy notice

Effective October 30, 2026.

This notice describes how Lachlan Steel, operating Solved Loyalty as a sole proprietor in Vancouver, British Columbia, handles information from business enquiries and demonstration bookings. It applies to this marketing page, enquiries you send us, any Solved Loyalty lead forms you choose to submit, and demonstration bookings. Customer loyalty-card enrolment and paid service accounts require their own applicable notices.

Information you choose to provide

When you contact us or book a demonstration, you provide contact and booking details such as your name and email address. You may also choose to share your business name, role, enquiry details or current loyalty and booking software. Please do not include information about your customers, health information or payment-card details in an enquiry.

Why we use it

We use this information to respond to your request, assess whether the service fits your business, arrange and conduct your demonstration, and follow up about that enquiry. Submitting an enquiry does not subscribe you to unrelated marketing. We seek separate permission where required for additional promotional messages.

Services involved

If you submit a Meta lead form, Meta processes the form and provides the answers to us. Calendly handles booking details, and Zoom provides the demonstration meeting. Our email and hosting providers process information needed to deliver messages and operate the website. These providers may process information outside Canada under their own terms and privacy policies.

We do not sell enquiry information. We share it with service providers only as needed for the purposes described here, or when disclosure is required or permitted by law. We do not record a demonstration without first telling participants and obtaining any required consent.

Website information

This marketing page contains no advertising pixel or analytics script. Hosting providers may process ordinary connection and security logs, such as an IP address, requested page and time. When you follow a link to Calendly, Meta or another provider, that provider’s privacy practices apply.

Retention and protection

We keep enquiry information only as long as reasonably needed to handle the enquiry, manage an ongoing business relationship, respect your contact preferences or meet legal requirements. We restrict access to people and providers who need it for these purposes and use reasonable safeguards. No online service can guarantee absolute security.

Your choices and questions

You may request access to or correction of your information, withdraw permission for further optional contact, or raise a privacy concern. Contact Lachlan Steel, Privacy Contact, at steelvancity@icloud.com. We will review your request and explain any limits required by law. You can also contact the Office of the Information and Privacy Commissioner for British Columbia.

When we change this notice, we will update the date and provide additional notice where required.